Question 1

When should my puppy come in for his/her first groom?

Accepted Answer

🐾 It's generally recommended to wait until two weeks after your puppy has received their final round of vaccinations, which typically happens around 16-18 weeks old.

But don't worry, waiting doesn't mean missing out on early training! I offer a special "Grow with Me" package specifically designed for puppies. This package involves gentle introductions to the grooming process starting after your pup's initial vaccinations.

Here's why it's beneficial:
 • Reduces stress: Early, positive experiences make future grooming visits a breeze.
 • Builds trust: Your puppy learns to feel comfortable with handling and tools.
 • Introduces basic care: We cover nail trims, bath basics, and gentle brushing.

During these sessions, my priority is ensuring your puppy feels relaxed and has a pawsitive experience! I use gentle techniques, breaks for playtime, and plenty of treats to create a positive association with grooming.

Ready to give your pup a head start on loving the groomer? Ask me about my "Grow with Me" package!

Grow with Me
https://www.wix.app/bookings/0074073a-c527-4d84-9bb2-b4345772c357/service/0ecbaa8e-94ad-4244-a769-e5b7e9007aef/details?d=https://scoutandabout.wixstudio.io/herohounds/service-page/grow-with-me

Question 2

How much does it cost for my dog to be groomed?

Accepted Answer

🐾 We offer pricing tailored to your dog's needs.

We understand every dog is unique, so we don't offer a one-size-fits-all price. Instead, we base our pricing on a few key factors to ensure a fair and personalized experience for you and your furry friend:
 • Breed & Coat: Different breeds have different coat types and grooming requirements.
 • Condition & Temperament: Extra attention may be needed for matted fur or anxious pups.
 • Age & Grooming History: Puppies often require additional training, while senior dogs may need special care.

To get a specific quote for your dog, simply contact us! We'll be happy to discuss your pup's individual needs and provide a transparent estimate.

Question 3

What if I am unable to pick my dog up after it's grooming treatment is complete?

Accepted Answer

🐾  Friendly Reminder: Please plan for a timely pickup to help me ensure a relaxed experience for all pups!

We operate by appointment to ensure a calm and stress-free grooming experience for all our furry friends. To maintain this peaceful environment, we kindly request prompt pick-up within 30 minutes of your dog's scheduled completion time.

After one hour, a late pick-up fee of $20 to $50 will apply. This fee helps us ensure fair scheduling and allows us to prioritize the comfort and well-being of all our canine clients.

Thank you for your understanding and cooperation!

Question 4

Do I need to bring anything with my dog for their appointment?

Accepted Answer

🐾  Make sure you prepare your pup for their spa day!

To ensure your furry friend has the most enjoyable spa experience, here are a few pre-grooming tips:
Potty Breaks:
 • Happy Bladder, Happy Pup! We kindly request that your pet has the opportunity to relieve themselves before their appointment. This helps reduce stress and ensures a smooth experience for everyone.

Mealtime:
 • Fueling Up: Feel free to offer your pet a small meal beforehand, especially if they have a long appointment. However, if your pet tends to be nervous, an empty stomach might be better to avoid potential nausea.

Haircut Inspiration:
 • Got an inspo pic? We love to make your vision a reality! If you have a specific haircut in mind, please feel free to bring a photo as a reference. This helps us understand your preferences and ensures your pup looks pawsome after their makeover!

Question 5

How often does my dog need a nail trimming, and do I need an appointment?

Accepted Answer

🐾 Keeping your dog's nails at a comfortable length is important for their health and well-being.

As a general guideline, most dogs need their nails trimmed monthly or less, depending on their activity level and individual nail growth.

For your convenience, no appointment is required for nail trims! However, as a one-on-one groomer, calling or texting me the day before would be greatly appreciated. This helps me anticipate your arrival and minimize your wait time as much as possible.

Here's why a heads-up helps:
 • Plan ahead: By knowing you're coming, I can prepare the equipment and ensure a smooth and swift nail trim for your furry friend.
 • Reduce wait times: This allows me to manage my schedule efficiently and minimize wait times for everyone.
 • More personalized service: A quick chat beforehand helps me understand your dog's specific needs and preferences, ensuring a comfortable and positive experience.

Ready to give your pup happy, healthy paws? Call or text me at 618-616-0151 anytime the day before your visit!

Question 6

What is the duration of a typical grooming appointment for my dog?

Accepted Answer

🐾 We understand waiting for your furry friend can feel like forever!

While the exact wait time for your dog's grooming appointment depends on their coat condition and length, most appointments typically last between 3 and 4 hours.

Rest assured, you won't be left wondering! We'll contact you approximately 30 minutes before your pup's groom is completed to give you a more accurate estimate and confirm a pick-up window. This allows you to plan your day accordingly and minimizes your waiting time.

Contact Us

618-509-1216
herohoundsgrooming@gmail.com