Shampoo/Conditioner Upgrade
Treat your furry friend to the next level of pampering with a shampoo/conditioner upgrade!
Service Description
No matter their needs, we have something to suit their unique coat and skin. Don't just guess! To find the perfect upgrade for your pet, simply ask me for a personalized recommendation. I'll take into account their coat type, skin condition, and any specific concerns you have to ensure they get the pampering they deserve. Please note: This is an add-on service and can only be booked with a Grooming Service. All add-on service prices will be added to the base price of a Deluxe, Full Service, Mini, or Luxury Bath Groom.
Cancellation Policy
Respecting Schedules and Ensuring Pawsitive Grooming Experiences: Our Cancellation Policy At Hero Hounds, we strive to accommodate all our amazing furry friends by maintaining a flexible schedule. To ensure fairness for everyone, we kindly request your attention to our cancellation policy: Cancellation: To give another pup a chance to shine, please let us know about any appointment cancellations at least 48 hours in advance. This allows us to adjust our schedule accordingly. Multiple Cancellations: After two instances of late cancellations (within 48 hours), we kindly request prepayment for future appointments, in addition to the $50 cancellation fee per violation. Please Note: We regret that refunds cannot be issued for late arrivals or missed appointments. Why This Matters: Timely cancellations allow us to offer openings to other clients waiting for grooming appointments. Prepayment after multiple cancellations helps maintain scheduling fairness and predictability. We understand that unexpected situations arise. If you need to reschedule or cancel within the 48-hour window, please contact us as soon as possible. We'll be happy to try and find a solution that works for everyone. Thank you for your understanding and cooperation! We appreciate you choosing Hero Hounds to pamper your furry friend and look forward to providing a pawsitive grooming experience.